Shipping Policy

Welcome to The Aldo Shop – your global destination for statement footwear and accessories inspired by 90s Fashion, bold Animal Prints, and versatile styles. We believe in effortless style and a seamless shopping experience from checkout to delivery and beyond. Below, you’ll find everything you need to know about getting your orders and our straightforward returns policy.

Shipping Information

We ship worldwide (excluding some remote regions and parts of Asia) to bring our curated collection of Ankle Boots, Athletic Sneakers, Bags, Accessories, and more to your doorstep.

Order Processing & Delivery Timelines

• Order Processing: 1–2 business days after payment confirmation.
• Shipping Methods & Estimated Delivery:
  • Standard Shipping: Via DHL or FedEx. Delivered within 10–15 business days after dispatch. Shipping fee: $12.95.
  • Free Shipping: Via EMS for orders over $50. Delivered within 15–25 business days after dispatch.

Delivery times are estimates and may vary based on destination, customs, and seasonal factors. You will receive a tracking number once your order ships.

Returns & Exchanges Policy

We want you to love every purchase. If something isn’t perfect, our policy is designed to be clear and hassle-free.

Step-by-Step Return or Exchange Process

1. Initiate Your Request

   Within 15 days of delivery, email us at [email protected] with the subject line: Return/Exchange Request – Order #[Your Order Number].

   Include your order number, full name, product details (name, size, color), reason, and preferred action (refund or exchange). Confirm the item is unworn with original packaging and tags.

2. Wait for Authorization

   Our team will respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and instructions, including our warehouse address in Denver, Colorado, USA.

3. Ship Your Return

   Pack the item securely, include the RMA number on the package, and ship using a trackable and insured service. Return shipping is at the customer’s expense unless the item is faulty or incorrect.

4. Refund or Exchange Processing

   Once we receive and inspect the return (within 5–7 business days):

   • Refunds: Issued to your original payment method within 5–10 business days.
   • Exchanges: If in stock, we’ll ship the new item promptly. If out of stock, we’ll issue a refund or contact you for an alternative.

Refund Timeline & Methods

• Credit/Debit Card (Visa, MasterCard, JCB): 5–10 business days after we process your return. The credit may take 1–2 billing cycles to appear on your statement.
• PayPal: 3–7 business days after processing. Funds return to your PayPal balance.

You will receive an email confirmation once your refund is issued.

International Returns & Special Cases

International Customers: You are responsible for return shipping costs, customs duties, and taxes. Refunds are for the product cost only; original shipping fees are non-refundable.

Damaged, Defective, or Incorrect Items: Contact us within 48 hours of delivery. We’ll cover return shipping and expedite a replacement or full refund.

Thank you for shopping with The Aldo Shop. We’re committed to ensuring your experience is as stylish and satisfying as our 90s Fashion revival pieces and versatile Backpacks & Fanny Packs.
Style for Every Step. Value in Every Purchase.