Welcome to The Aldo Shop—your global destination for statement footwear and accessories. We believe in effortless style and an equally seamless shopping experience. If your purchase isn’t perfect, our straightforward returns and exchanges policy is designed to get you the right look with minimal fuss.

Quick Summary: You have 15 days from the delivery date to initiate a return or exchange. Items must be unworn, in original packaging, with tags attached. Standard return shipping is at the customer’s expense, unless the item is faulty or incorrect.

1. Our Policy at a Glance

  • Return Window: 15 days from delivery date.
  • Condition: Items must be unworn, unwashed, and in original saleable condition with all tags and packaging intact.
  • Refund Method: Refunds are issued to the original payment method.
  • Processing Time: Refunds processed within 5–10 business days after we receive your return.
  • Exchanges: Subject to stock availability. We recommend placing a new order for the desired item to ensure you secure your size or style.
  • Non-Returnable Items: For hygiene and safety reasons, anklets and bag charms are final sale and cannot be returned or exchanged unless faulty.

2. Step-by-Step Return/Exchange Process

Step 1: Initiate Your Request

Within 15 days of delivery, email our customer service team at [email protected] with the following information. Use the template below to ensure we have all necessary details.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear The Aldo Shop Team, I would like to request a return/exchange for my recent order. – Order Number: [Please provide] – Full Name: [Your Name] – Product(s) for return/exchange: [Product Name, Size, Color] – Reason: [e.g., Wrong size, Changed mind, Item defective] – Preferred Action: [Refund / Exchange to (specify product & size if known)] I confirm the item(s) are unworn, in original packaging with all tags attached. Please provide the return shipping address and any instructions. Best regards, [Your Full Name] [Your Email Address] [Your Shipping Address]

Step 2: Wait for Authorization & Instructions

Our team will respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions, including the return address (our warehouse in Denver, Colorado, USA).

Step 3: Ship Your Return

Pack the item securely in its original packaging, include the RMA number clearly on the package, and ship it using a trackable service. We recommend insuring your return. Return shipping costs are the customer’s responsibility, except in cases of our error or defective items.

Step 4: Refund or Exchange Processing

Once we receive and inspect your return (typically within 5–7 business days after delivery to our warehouse):

  • Refunds: Will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal) within 5–10 business days. The timing to appear on your statement depends on your bank or payment provider.
  • Exchanges: If the requested item is in stock, we will ship it to you via your chosen shipping method. You will be notified via email with tracking details. If the item is out of stock, we will issue a refund or contact you for an alternative.

3. Important Details & Exceptions

Non-Returnable Items

To protect all our customers, the following items are final sale and cannot be returned or exchanged for hygiene reasons, unless they arrive damaged or defective:

Anklets Bag Charms

Please choose these accessories carefully. If a non-returnable item is faulty, contact us immediately at [email protected] with photos and your order details.

International Returns

We serve global citizens from London to Tokyo. International customers are responsible for any return shipping costs, customs duties, and taxes incurred during the return process. Refunds will be for the product cost only; original shipping fees are non-refundable.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item (e.g., wrong Animal Print or Ankle Boot style), contact us within 48 hours of delivery. We will cover all return shipping costs and expedite a replacement or full refund.

4. Refund Timeline & Methods

Your refund will be processed based on your original payment method:

  • Credit/Debit Card (Visa, MasterCard, JCB): 5–10 business days after we process your return. The credit will appear on your statement within one or two billing cycles, depending on your bank.
  • PayPal: 3–7 business days after we process your return. The funds will be returned to your PayPal balance.

You will receive an email confirmation once your refund has been issued.

5. Need Help?

Our customer service team is here to help you with any questions about returns, exchanges, or your order. We value clarity and transparency in every interaction.

Email: [email protected]
Response Time: 1–2 business days
Operating Hours: Monday–Friday, 9 AM–6 PM MST (Denver, USA)

The Aldo Shop
3330 Leo Street, Denver, CO 80202, USA

Thank you for shopping with The Aldo Shop. We’re committed to ensuring your experience is as stylish and satisfying as our 90s Fashion revival pieces and versatile Backpacks & Fanny Packs.

Style for Every Step. Value in Every Purchase.
The Aldo Shop Team