Welcome to The Aldo Shop FAQ! We’re here to help you navigate your style journey with ease. Below, you’ll find answers to the most common questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Our customer service team is always ready to assist.

📦 Shipping & Delivery

Q: Where do you ship to?
A: We proudly offer global delivery from our Denver-based warehouse! However, please note that delivery to some remote areas and specific parts of Asia may be limited. You can check availability for your location at checkout.
Q: What are my shipping options and how long will delivery take?
A: We offer two clear, reliable options tailored to your needs:
Standard Shipping ($12.95)
Carrier: DHL or FedEx
Timeline: Order processing (1-2 business days) + 10-15 business days after dispatch.
Ideal for when you need those statement ankle boots or that perfect crossbody bag with a bit more urgency.
Free Shipping (on orders over $50)
Carrier: EMS
Timeline: Order processing (1-2 business days) + 15-25 business days after dispatch.
Perfect for the Value-Conscious Shopper building a versatile wardrobe.
You will receive a tracking confirmation email once your package is dispatched.
Q: Are there any extra costs for international orders?
A: Any applicable customs duties or import taxes are the responsibility of the recipient, as determined by your local authorities. Our prices at checkout do not include these potential fees.

💳 Payments & Pricing

Q: What payment methods do you accept?
A: We accept all major credit cards and secure payment methods: Visa MasterCard JCB PayPal. Your transaction is secure and encrypted.
Q: Why is free shipping only available on orders over $50?
A: Our Free Shipping via EMS is part of our commitment to delivering exceptional value. The $50 minimum helps us keep our overall prices unbeatable while offering a fantastic shipping deal for customers building their wardrobe with multiple items, like a pair of athletic sneakers and some animal print accessories.

👢 Products & Sizing

Q: What kind of products do you specialize in?
A: The Aldo Shop curates contemporary, trend-forward footwear and accessories. Our collection highlights include:
  • Footwear: Ankle Boots, All Boots, Athletic Sneakers, Men’s Timeless Boots.
  • Accessories: Bags & Wallets (Backpacks, Crossbody), Aviator Sunglasses, Anklets, Bag Charms.
  • Trend Collections: 90s Fashion, Animal Prints.
We focus on versatile pieces that blend style with practicality for the modern global citizen.
Q: How can I ensure I choose the right size?
A: Each product page contains a detailed size guide. We recommend reviewing this guide carefully, as fit can vary between styles (e.g., ankle boots vs. athletic sneakers). If you’re between sizes, we typically suggest sizing up for comfort.

🔄 Returns & Exchanges

Q: What is your return policy?
A: We offer a hassle-free return policy within 15 days of you receiving your item. Items must be unworn, in original packaging, with all tags attached. For full details on how to initiate a return, please visit our dedicated Returns & Exchanges page.
Q: What if my item is not the perfect fit or isn’t what I expected?
A: We completely understand! Style is personal. Simply initiate a return within the 15-day window as per our policy. Our goal is to ensure you find the perfect pair of aviator sunglasses or that ideal bag that delivers confidence with every step.

🔐 Account & Services

Q: How do I track my order?
A: Once your order is dispatched from our warehouse, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey directly with the carrier (DHL, FedEx, or EMS).
Q: Who is The Aldo Shop’s typical customer?
A: We serve style enthusiasts worldwide! Whether you’re a Trend-Forward Professional in London, a Practical Student in Tokyo, or a Comfort-Seeking Style Enthusiast in Sydney, we bridge the gap between your inspiration and your doorstep. Our products are curated for those who value contemporary design, versatility, and conscious spending.

Still have questions? We’re here to help ensure your experience is seamless.

📧 Email us at: [email protected]

📍 Our Home: The Aldo Shop Team, 3330 Leo Street, Denver, US 80202

Style for Every Step. Value in Every Purchase.

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